Rental conditions
All inquiries and reservation requests made off this web site will be promptly answered.
All request are confirmed automatically or within 24 hours subject to a space/availability
To reserve your date, an initial payment of 25% is required.
You will receive a confirmation number and arrival information.
The remaining balance is due no later than 10 weeks prior to arrival date. Short notice bookings less than 8 weeks out require payment in full.
All booking is made through our automated secure booking engine.
Payment is only by credit card or PayPal and we accept Visa, Master Card and American express through our secure booking engine.
Entitled;
Only the number of persons listed and named on the booking form are entitled to be resident on the house for the period booked. Failure to comply could result in ejection without refund.
Cancellation:
Any cancellations must be made in writing/email -Deposits are non refundable -Cancellations refunds are as per the scale below.
Time before booking Amount to charge
8 weeks = Deposit + 25% of balance // 6 weeks = Deposit + 50% of balance // 4 weeks = Deposit +80 % of balance
//2 weeks = Deposit + 100% of balance // 1 week = Deposit + 100% of balance
Change of dates;
Changing dates of a booking will incur a charge.
Late Bookings / discounted bookings;
Are not entitled to refund due to cancellation. They may be offered alternative available dates.
Security deposit:
A security deposit of $200 must be in place or a valid damage claim waver insurance policy is mandatory. ( available through the rental-systems booking portal on our website)
Lead Guest:
The lead guest is the person that the contract is agreed with and the source of communications. The lead guest is responsible for the group adhering to the rental conditions. Any disputes arising from the occupancy will be conducted with the lead guest.
Complaints or problems during occupation;
It is important to note that any complaints are to be made to the local management company (contact details are supplied with booking and are available in home) immediately upon occurrence so they can be dealt with in a timely manner, during the term of occupancy. Complaints made after the term of occupancy will not be entertained.
CHANGEOVER DAYS & TIMES
In order that the accommodation is prepared for incoming clients you must vacate the accommodation by 10.30 am on the day of your departure. In Florida you may enter the villa after 4.00pm. (16.00 hrs) earlier arrivals and late departures may be facilitated upon request. (note there may be charges for these services)
Homes are defined as a self-catering unit. It will be supplied with a starter set of hand soap, toilet paper dishwasher tab, clothes Detergent (1 full roll per bathroom) and garbage bags.
Heated pools (where applicable) have an extra charge and the request should be made at the time of booking.
Heated HotTub/ Spa have an extra charge and the request should be made at the time of booking.
Safety regulations limit the maximum occupancy in a home to the bed spaces provided: 8 people in four bedroom home, plus young children in cots provided.
All homes are NON SMOKING.
Pets: Sorry, even though we love them dearly, we also cannot accommodate pets in our homes.
There are NO HOUSE PARTIES allowed in our homes or the grounds of our homes.
The management is not responsible for any loss of personal effects
Insurance;
We strongly advise that all guests are covered by adequate travel insurance
Bugs
Guests are also reminded that Florida has a tropical climate and is therefore a home to many, many insects, etc. Our home is treated on a regular basis to repel such unwanted visitors, but inevitably they will occasionally find their way into the property. They are best dealt with by spraying with an appropriate product. The problem can be greatly reduced if food and/or crumbs are not left on worktops, tables, and floors and/or in the pool area and if any spills are cleaned up immediately.
It is also important to remember to close all windows and doors whenever possible, both to keep bugs out and to help the air conditioning system to function properly. This also helps keep running costs down.
N.B. Guests are strongly encouraged to report even the most minor of issues to our managers at "Dennis Home Care"( our local Management) when staying at the house (e.g. low batteries in the smoke detectors, non-functioning light bulbs, any sign of bugs, etc.). Tel 863-421-0905
Chargeable extras
Pool and spa heat is an additional service for an extra cost offered by the homeowner for your enjoyment. However, machines can and do break down. In the event that the pool heater fails during your visit, every reasonable effort will be made to have it repaired in a timely manner. However, neither the owner nor the management company can be held responsible if for reasons beyond their control, heating cannot be restored promptly. If it is not possible to have a repair done on time, then a refund will be made to the guest for the time that the pool heater was inoperable, but without interest and/or other compensation or liability for loss.
Standard Equipment
In the event of any regular standard equipment (cooker, Air-con, washing machine or any electrical appliance or game) malfunctioning the owners or management company shall not be held responsible for any monetary refunds or compensation for the non operational period due to repair or replacement.
1.Broadband is supplied free; There are some rules that apply, Downloading is prohibited ( we have a monthly allowance and if that is breached then the supply company penalizes us). This penalty we will have to retrieve from the party leader.
2. Occupants May not change the password on the system for ANY reason. Or they will incur an $80 fine.
We supply the free use of telephone for local calls and calls made within the north American Continent and Puerto Rico.
Know before you Go.
Most vacations will go smoothly and guests will come and go without any issues and write a wonderful review. However, even with the most organized of properties, things can go wrong and guests can get upset and frustrated if things do not go their way. After all, this is a vacation they have worked hard for.Those expectations can also lead them to make demands for refunds or compensation, perhaps that are not warranted.
This is designed to avert any such situations.
Left Property
Please check every drawer and cupboard carefully before you depart to ensure you have all your belongings. Don’t forget to look under the beds. If you get home and find you have left something behind, call or email to let us know. We will package the item/items up and let you know the cost of sending them so you can decide if you wish to have them returned. Unless you wish them sent urgently, we will wait until we are scheduled to visit the post office, so you are not charged for our caretaker’s time and mileage to make a special trip.
We will either deduct the cost from your damage deposit or ask for a PayPal payment prior to dispatching the package.
Check out & damage deposit
We have left a departure check list and ask that you follow it and leave the property in a neat and tidy condition. We don’t ask our cleaning team to wash dishes, move large items of furniture around, so request that you load the dishwasher and clear away all dirty dishes, return all furniture to its original location . We don’t like to make claims on the damage deposit but if our cleaning staff has to spend additional time above and beyond their allocated hours, to make the property ready for our next guests, we will charge for the additional time.
Complaints or problems during occupation;
It is important to note that any complaints are to be made to the local management company (contact details are supplied with booking and are available in home) immediately upon occurrence so they can be dealt with in a timely manner and during the term of occupancy including but not limited to, issues of cleanliness and equipment malfunction . Complaints made after the term of occupancy will not be entertained.
Failure of essential and non-essential appliances and facilities:
Things occasionally break down and often this is beyond our control. In the height of a heatwave, the fridge or air conditioning packs up; the TV breaks down just before the big match or the hot tub stops heating. Of course, this only happens in the evening or at weekends when there is no-one to call out so you will have some disappointment and frustration.
Please let our management team know immediately if there is any equipment that is not operating correctly. We will make every reasonable effort to have repairs made as soon as possible; however, there may be limited service contractors in our areas, particularly on evenings or weekends. If a breakdown should occur to fundamental elements such as water systems, plumbing and electrical systems, and major appliances such as stove or refrigerator, every effort will be made to repair or replace, in a timely manner. No reduction of rent, rebate, or refund will be issued for a mechanical failure of essential or non essential appliances including but not limited to air conditioning, dishwasher, washer, dryer, entertainment systems,internet connection, wifi or hot tub or solar pool heat.
Complaints in relation the management company and the service they provide, should be made directly to the home owners at admin@secretkeycove.com <mailto:admin@secretkeycove.com>
Legal Disclaimer
Every care has been taken to ensure the accuracy of all information and marketing materials provided. However, despite the best endeavours of those involved in making your stay an enjoyable one, it may occasionally be the case that certain services and facilities may not be available, perhaps if only for a very short period, for reasons typically beyond our control. Examples of such causes might be routine maintenance and/or renovation works, adverse weather and/or damage by a previous guest, where there has been insufficient time to remedy this in advance of your arrival. Where we are aware that a facility or service advertised in the information provided will not be available during the period of your stay, we will take steps, wherever possible, to notify you prior to travel. Some furnishings and fittings may also differ from that advertised.
Breach of contract: In accordance with the State of Florida’s Statute 509, failure by any member of a lead guest’s party to comply with the terms and conditions set out in this and related documents may result in the booking being cancelled and/or terminated. In such circumstances, all monies will be forfeited and the owners, the management company "Dennis Homecare" and/or agents accept no liability for any consequential loss incurred by any guest. In the event of damages caused to the property in excess of the security deposit, the lead guest and party will be held responsible and must make restitution without limit to security deposit.

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